Orders are processed within 1–3 business days after payment. Weekend and public holiday orders are handled the next business day.
To collect your products, please contact us to schedule an appointment for Tuesday or Thursday, 10:00 – 12:00.
Our service provider for deliveries is The Courier Guy.
Estimated delivery: 2–5 working days.
These timeframes are estimates and may be affected by delays beyond our control.
Click here for more information.
Delivery fees are calculated at a flat rate according to the service provider’s services. An option for collection applies to certain areas in Cape Town and excludes any shipping fees.
Once dispatched, you’ll receive a tracking link via email or SMS where applicable.
Please provide a complete and accurate address. We are not liable for delays or failed deliveries caused by incorrect details.
If a parcel is returned due to non-collection or an incorrect address, additional fees may apply to resend it.
For any other shipping queries, contact us.
Returns are only accepted if the item you received is damaged or defective upon delivery. We do not offer returns or exchanges for change of mind, incorrect selection, or any other reason.
If your item is damaged, you must notify us within 48 hours of receiving it. Please include:
Your order number.
A description of the damage.
Clear photos of the item and packaging.
If your item is damaged, you must notify us within 48 hours of receiving it. Please include:
Your order number.
A description of the damage.
Clear photos of the item and packaging.
Once your claim is submitted, we will arrange the collection of the damaged item if required. The product will be assessed to confirm the defect or damage.
If the product is confirmed to be damaged or defective, we will cover the courier costs for the return and replacement.
Items that show signs of misuse, neglect, or damage caused after delivery will not qualify for replacement.
To report a damaged item, please contact us.
We’ve answered some of the most common questions to help make your shopping experience simple and stress-free. If you need more information, feel free to contact us directly.
Returns are only accepted if the item you received is damaged or defective upon delivery. We do not offer returns or exchanges for change of mind, incorrect selection, or any other reason.
If your item is damaged, you must notify us within 48 hours of receiving it. See more details under Returns & Exchanges.
You must notify us within 48 hours of delivery if your item is damaged. For more information on the process, please refer to Returns & Exchanges.
If you received a damaged item and the return is approved, it will be replaced with the same product that was originally ordered. Refunds or exchanges for different products are not available.
Our delivery service provider is The Courier Guy.
Estimated delivery time: 2–5 working days.
Please note that delays may occur due to factors outside our control.
At checkout, you will be redirected to Payfast for safe and secure online payment.
